Frequently Asked Questions

Booking FAQs

As we tend to book up rather quickly, it’s best to make your booking as soon as you’ve decided which vehicle you’d like to hire! We typically start taking bookings up to a year in advance, with many people having booked by the end of December prior to the new season.

We have a minimum hire period of 7 nights in peak season months April-October. However sometimes we have gaps in our booking diary and will accept 5 nights subject to availability. Out of season, November to March we can take shorter hire periods.

Yes, we charge a security deposit of £1200 (at time of writing), 3 days prior to vehicle pickup. The damage deposit/deductable is held against your credit card as a pre-authorisation. The pre-authorisation is not a charge and no funds have been debited from your account. Subject to no damages, this hold is released 7 days after the end of the rental, provided the vehicle is returned safely and undamaged. An inspection will be conducted upon return of vehicles following the vehicle being washed off.

Upon confirmation of your booking reservation, a non-refundable reservation deposit payment of £200 or 30% of the total hire invoice (whichever is the greater) is taken.

The remaining balance is due 45 days prior to the date you collect the motorhome.

Cancellations must be in writing, and are charged as follows: Should you cancel your confirmed booking more than 6 weeks prior to commencement of hire you will forfeit the non-refundable booking deposit. Full payment is due 6 weeks prior to collection of vehicle. Failure to pay the balance by 6 weeks prior to the collection of the vehicle, will be treated as cancellation by the hirer and all sums paid will be forfeit. Should you cancel your confirmed booking up to 6 weeks prior to, or fail to turn up for commencement of hire, you will forfeit the booking deposit and hire charge already paid. This will also apply if, upon inspection of named drivers’ licences, they are found to be invalid or do not comply with the information stated on the booking form. Motorhome Escapes recommend that the hirer takes out holiday insurance with cancellation cover.

Yes, providing you have a maximum of 6 penalty points.

General FAQs

Yes, some motorhomes are assigned as ‘pet friendly’. For an additional charge of £50, you may bring up to 2 small, or 1 medium/large. We also ask that they are not to be left in the vehicle unattended or allowed on the soft furnishings. For other fleet motorhomes we have a strict policy of no pets. Customers are not to bring pets into any of the fleet vehicles that are not specifically assigned as ‘pet friendly’.

The first 1000 miles per week is free. After this , surplus mileage charges would be billed. Hires less than a week will have an allowance of 145 miles per day (so 6 days would have a total allowance of 6 x 145miles) It is extremely rare for anyone to exceed the free mileage allowance. To do so, whilst touring Scotland, would be very unusual given the distances of typical routes and you may be missing all there is to see whilst whizzing by! 

You must be aged between 29 and 70 years old to hire one of our motorhomes All drivers must be of good health and have held a full/valid driving licence for at least three years.

Yes, baby and child seats can be used in our vehicles. We do hire out baby and child seats if you do not intend to bring your own. Please note, these seats must be suitable for being secured by a seatbelt, since ISOFIX and ISIZE car seats are not compatible with our vehicles.

You can bring your bikes. All our Motorhomes have bike racks that hold up to 3 bikes. An additional 4th bike rail may be added for a small fee. The JURA motorhome does not have a bike rack.

No, all of our motorhomes are strictly non-smoking.

There is a 3 way fridge. This means that it will operate via the engine battery whilst driving, the electric hook-up when on-site or if there is no electricity available, via the gas bottle(s).

Yes, the motorhomes have a boiler that provides heating and hot water. The combi boiler will work off electricity or gas.

All our Motorhomes are fully kitted out with pans and crockery, cutlery, glassware and cooking utensils.

  • Full tank of Diesel
  • Full tank of fresh water
  • Fresh water filling hose
  • Mains Electric hook up cable
  • Dish towels and cleaning materials
  • Toilet chemical
  • Dustpan and brush
  • Levelling Chocks
  • Clothes Hangers
  • Toilet roll
  • Bike rack for 3 bikes. A 4th bike rail may be added for a small fee. The JURA doesn’t have a bike rack

This can be done in a petrol station or on a camp site.

These can only be emptied at a designated areas on a campsite.

We ask that the Motorhome is returned with the inside cleaned including the toilet, shower, oven, fridge, dishes etc.
The toilet cassette should be clean and empty and the grey water empty. There would be a charge for returning the toilet un-emptied. Don’t worry about the outside since we will jet wash this upon your return.

We offer an our of hours telephone support line, if you are struggling with something or just want some help then feel free to call us.

Yes, we offer on-site parking for a small fee for the duration of your holiday (£20 at time of writing). Our depot is gated and has CCTV for your peace of mind.

Yes. We’ll introduce you to the vehicle and give you a detailed handover of the vehicle and its main functions and controls. The motorhomes themselves are very easy to drive and the 2.3L diesel engine makes driving up even the steepest of hills easy. There is however the need to be aware that you are driving a much wider and taller vehicle than you may be used to. We will give you lots of tips and advice about how to drive your vehicle in the safest way and how to navigate the Scottish roads. The motorhome will also have a much larger turning circle than you are used to but in general most people tend to adjust quite quickly.

Some vehicles use “Ad Blue” for fuel economy. This is an additive, added to the filler cap adjacent to the Diesel filler cap. If Ad Blue runs low, a warning symbol will appear on the dashboard. It is the customer’s responsibility to fill with Ad Blue in this situation. Ad Blue can be purchased prior to your departure and at petrol stations and is a clear fluid in 5 litre or 10 litre containers. If Ad Blue is not topped up when the warning symbol is displayed, the vehicle engine will go into a restricted mode reducing the speed of the vehicle, and if not topped up, the vehicle will be prevented from starting again until Ad Blue is filled. If a vehicle is returned with the Ad Blue warning light on, we would unfortunately need to charge for this to be refilled.

Yes, when you collect your motorhome from the Motorhome Escapes depot it will have a full tank of fuel. We kindly ask you to refill the tank of fuel before dropping off the motorhome at the end of your holiday.

There are 230v electric sockets throughout the motorhome, however you will need to be connected to an electric hook-up point to use these. There is a combination of 12 Volt ports and USB ports, which can be used when not on a site hookup.

Yes, our Motorhomes can be taken on all the ferries, and the ferry company will usually ask for the registration number and the length, height and width of the vehicle.

The vehicle comes with an engine battery and a ‘leisure’ battery. Both are charged whilst driving or when on a campsite electric hookup. If you intend to do a lot of ‘wildcamping’ away from campsites, we would recommend taking a generator. The generator will allow you to keep the leisure battery topped up if you are not driving the vehicle much, AND allow you to use the 230 Volt plug sockets when not on an electric hookup on a campsite. It is not possible to use the 230 Volt (mains voltage) sockets when wild camping, unless you use a generator.

We can supply bedding packs (sheets, duvets, pillows) and towels. Please see our pricing page for up to date prices. If you choose to bring your own, we will fit mattress protectors only.

Insurance FAQs

Yes, full and comprehensive vehicle insurance is included in the hire fee. Please note, only the driver(s) named on the rental agreement are insured to drive the vehicle at any time.

Yes, we’ll need to check the driving license of each named driver before you collect the motorhome. We will require a picture of both sides of your license. If you are a UK driver license holder, then we do need you to provide us with a Check Code from DVLA (please visit www.gov.uk/view-driving-license for more information).

If you have an accident in the motorhome, please notify us by phone, immediately and send us photographs of the damage. You must also take a note of the names, addresses and insurance details of third parties, obtain the particulars of any witnesses and fill in our accident claim form (found in the vehicle).

In the unlikely event that you do break down, please notify us by phone. Our insurance includes breakdown cover so that you can be back on the road as quickly as possible.

A full tank of fuel is supplied with the vehicle at the commencement of hire and the hirer is requested to return the vehicle with a full tank of fuel.

Collection & Returns FAQs

Collection and return of the motorhome and can only be carried out at our depot near to Edinburgh airport.

Yes, please bring your current driving license and 2 additional forms of ID that bear your address (such as a utility bill or bank statement dated within 90 days prior to vehicle collection date) with you when you collect the vehicle. This paperwork is required in order for our insurance company to insure the vehicle whilst on hire to you. These should be provided at a week prior to collection and be no older than 90 days at the date of collection.

Our standard pick-up time is in the afternoon from 3pm. We recommend that you book your first night at a camp site within 2-3 hours’ drive of the Motorhome Escapes Depot. Briefings and vehicle handover typically take 30mins to 1hr 30 mins depending on size of party and questions etc. So please factor this in. For late arrivals after 5pm, depending on availability of our staff, we may be able to accommodate this, subject to an out of hours fee. Our standard operating hours are 9am to 5pm Mon-Sun.

We ask you to return and unload your motorhome by 11.00am please (our office opens at 09.00am). Failure to do so could impact another customer’s holiday and will attract late return charges quite quickly.

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